Shipping & Handling
Entering, using and purchasing on this web site is restricted to adults 18 years or older (21+ in certain areas), that are legally able to purchase tobacco products.
Your order will be shipped with adult signature required service. Adult signature shipments require an adult 21 years of age with a government issued ID to sign for the package.
We reserve the right to refuse any orders without notice.
We process orders M-F: 9:00AM EST - 4:00PM EST. We do not process orders on Saturday, Sunday, and/or major U.S. holidays.
Our daily shipping cutoff time is 4PM EST. If you receive a tracking number after our cutoff time, then your order was prepared but may not have left our facility.
When will my credit card be billed?
When an order is completed, an authorization is obtained on your credit card for the amount of the order at that time. When the order is processed and has been shipped, the charge is then completed.
Where do you ship to?
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses. We also ship to many other countries, including Canada, the UK, and others. International orders are subject to the rules and regulations of the respective countries. We are not responsible for the payment of any applicable duties and taxes.
Estimated Transit Times
USPS First Class Mail ("snail mail") 2-7 business days in transit
USPS Priority (standard shipping) 2-4 business days in transit
USPS service days: Monday - Saturday
APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit
We do not guarantee transit times and shipping fees are non-refundable through us.
However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
USPS: Only Priority Mail Express is guaranteed*
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office. Find your local post office here.
USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.
Incomplete or Incorrect Address Submissions
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.